FAQ

How long does a repair take?

That depends on the type of repair. For a basic phone screen or battery, it can be 30 minutes to an hour, while more specific phone repairs can take up to 3 hours. Please note these times can vary greatly. We ask for up to 24 hours for a repair depending on volume.

Feel free to contact us and get an estimate!

How much does it cost to figure out what is wrong with my device?

Nothing! We diagnose your device for free. And if we can't fix it, there's no charge.

Do I need to schedule an appointment?

Nope! Just visit one of our stores at whatever time is most convenient for you!

How much does it cost to diagnose my device?

Nothing! We diagnose your problem for no charge.

Do you offer any warranty for the repair?

Yes!

  • 100 day warranty on functionality of all parts purchased & installed. However, accidental & physical damage is not covered. 
  • 30-day warranty on bought devices & water repair damage. This only covers water damage recovery, not any other breaks.
  • 90 day warranty on accessories.

 

Do you need my passcode?

In order to properly test your device is repaired, yes, we do. If there is a pass code on the phone it hinders our ability to test all the functions of the device. If you decline to provide your passcode, we cannot test certain features of the device.